Dispatch & Delivery
WE ARE STILL DELIVERING AS NORMAL
DUE TO COVID-19 SITUATION, WE ARE FACING UNUSUALLY HIGH ORDER VOLUME.
PLEASE EXPECT DELIVERY WITHIN 3-5 DAYS.
Do we deliver internationally?
At this time, We currently only ship to the GCC (Kuwait, Saudia Arabia, Bahrain, Doha , Qatar) region. if you dont see your country in the drop down list at checkout , feel free to send us an email at email@example.com and we will let you know if your country is eligible to have our products shipped.
What payment options do we accept?
We accept major credit/debit cards as well as cash on delivery.
What if I want to cancel my order?
Once your order has been placed and dispatched it cannot be cancelled. You will have to speak with a member of our team for review, please email us at firstname.lastname@example.org.
Do we deliver on weekends?
Orders are only delivered during working days only. Orders placed on Thursday after 9:00am will only be proccesed on Sunday.
Is there a minimum spend for free delivery?
Simply spend AED 200 or more for free delivery in UAE, For orders within GCC a minimum order of 600 AED needs to be placed. However, this is subject to change and we cannot gaurantee the custom changes if there are any after reaching the country of your destination
Can I change the address of my delivery?
At the time of placing the order, pleae ensure the address and phone number is accurate. if you need to change teh address our courier partner will give you a call and this can be arranged with them
How long does it take to recieve my order?
Once your order is placed, delivery will be between 1 - 3 days with our delivery partners in UAE. Deliveries Can take upto a week or 2 for countries within GCC If you order on a Thursday before 9:00am you will receive your order on Saturday. No deliveries are made on Friday. Delivery schedules in holiday periods are subject to announcement.