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Refunds & Returns

What if I want to return / refund a product?

We do not accept returns and refunds if you simply change your mind. Refunds are only issued if the product is damaged or faulty. Returns can only take place within 14 days of purchase.

Please call us on +971 4 374 6970 to discuss any return. Alternatively you can email us at [email protected]

Can I exchange a product for something else?

If the product is opened and used no exchange will be given. Exchanges can only take place within 14 days of purchase. If you have ordered the wrong product by mistake please give us a call during business hours on +971 4 374 6970 or you can email us at [email protected]

The product is damaged/not working. What should I do?

Please let a member of our team know ASAP and make sure to keep your receipt/invoice. Simply give us a call during business hours on +971 4 374 6970 and we will try our best to help. Alternatively you can email us at [email protected]

If I am offered a refund, how long will it take till I recieve it?

Refunds take 10 - 15 days to return to your account via Checkout.

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