We are happy to offer a refund/exchange/return for an item that is defective or wrongly delivered within 1 day of receipt. Please be aware that we must be contacted immediately after you receive the order.
Please note that all items must be returned in a saleable condition:
Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement, or exchange on items that are not re-saleable.
If your order was sent with a free gift, it must also be returned before your refund or replacement can be processed. failure to do so will result in a deduction from the refund.
We offer a FREE pre-paid returns service on all UAE orders through Emirates Post You will receive a pre-printed address label with your order, which will be emailed to you once your return in accepted. this can be changed anytime without prior notice.
If you are returning from outside UAE, you will need to cover the cost of return shipping.