For best results, massage two pumps of the balm onto dry skin. Splash warm water on the face to allow the balm to transform into a milky cleanser. Wash off with warm water. Caution: Our Bee Venom Cleansing Balm is full of natural oils and ingredients to help breakdown dirt and make up from the skin. As this is a balm to oil formula, when stored at higher temperatures it can cause the formula to remain in an oil state, compared with lower temperatures, where the consistency remains as a balm. This does not affect the performance of the product however we always advise to store in a cool, dry place.