Refunds & Returns
We are happy to offer a refund/exchange/return for an item that is defective or wrongly delivered within 1 day of receipt. Please be aware that we must be contacted immediately after you receive the order.
Please note that all items must be returned in a saleable condition:
Unopened, with all original product packaging and hygiene seals untouched. We are unable to offer a refund, replacement, or exchange on items that are not re-saleable.
If your order was sent with a free gift, it must also be returned before your refund or replacement can be processed. failure to do so will result in a deduction from the refund.
We offer a FREE pre-paid returns service on all UAE orders through Emirates Post You will receive a pre-printed address label with your order, which will be emailed to you once your return in accepted. this can be changed anytime without prior notice.
If you are returning from outside UAE, you will need to cover the cost of return shipping.
What if I want to return / refund a product?
Returns can be arranged via our online CONTACT US page or email us at firstname.lastname@example.org
Returns are subject to approval.
If you do wish to return your order, or just certain items from it, please use Email us. Be sure to provide the following details:
- Your Web Order Number.
- The full address from where we can collect the goods.
- A contact phone number
On receipt of your e-mail, we will provide you details of the next steps once your refund is approved
What happens if I have received a defective item?
If you're having trouble with your newly purchased skincare/makeup or beauty device or believe it is defective, please call us +971 4 374 6970 immediately to report your defective product. Alternatively, you can email us at email@example.com.
If I am offered a refund, how long will it take till I recieve it?
Refunds are immediate however the online payment would take 5 - 8 days to return to your account via Checkout.